1. Improving university administration performance through corporate culture to provide efficient, effective and professional administrative solutions.

  2. Ensuring information and records are always integrated, complete, accurate and secure.

  3. Willing to fully commit towards continuous reform and improvement in strengthening the quality system by universities and the Ministry of Higher Education.

  4. Fulfilling the needs and expectations of customers through academic services provided by academic entities.

  5. Planning, coordinating, implementing and monitoring the implementation of the TNCAA Office Customer Satisfaction Survey.